Refund Policy

Last updated: January 21, 2026

1. Overview

This Refund Policy applies to paid subscription services offered by Career.Solar. We strive to ensure customer satisfaction while maintaining fair policies for all users.

2. Subscription Cancellation

How to Cancel

You can cancel your subscription at any time through:

What Happens When You Cancel

  • Your subscription will remain active until the end of your current billing period
  • You will continue to have access to all features until your subscription expires
  • Active job listings will remain live until your subscription ends
  • No further charges will be made after cancellation

3. Refund Eligibility

Refunds may be considered on a case-by-case basis. Please contact our support team to discuss your situation.

Non-Refundable Situations

Refunds are generally not provided in the following cases:

  • For renewal payments (monthly recurring charges)
  • If you have actively used the service to receive job applications
  • If your account was terminated due to violation of our Terms of Service

4. Prorated Credits

When upgrading or downgrading your subscription plan:

  • Upgrades: The price difference will be prorated for the remainder of your billing cycle
  • Downgrades: The new lower rate will apply starting from your next billing cycle

5. How to Request a Refund

To request a refund:

  1. Email support@career.solar with the subject "Refund Request"
  2. Include your account email and the reason for your request
  3. We will review your request and respond within 3 business days

6. Refund Processing

  • Approved refunds are processed within 5-7 business days
  • Refunds are credited back to the original payment method
  • Depending on your bank, it may take additional time for the refund to appear

7. Exceptional Circumstances

We may consider refunds outside of standard policy in exceptional circumstances, such as:

  • Extended service outages that significantly impacted your ability to use the platform
  • Billing errors on our part
  • Documented technical issues that prevented normal use

8. Contact Us

If you have questions about our refund policy or need assistance, please contact us:

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